Internet tech chat session: Initial Question/Comment: Hello, I have a question regarding the transfer of my current earthlink email address. [Additional wait ensues.]
Embarq tech: Welcome to Embarq! I will be glad to assist you today. Please give me a moment while I pull up your account. [Standard issue exclamation point, meant to show empathy and disarm angry customers.]
ET: I am sorry you are having that issue today, but I will be happy to assist you.
[Having this issue? What response cue card is that answer from anyway? You guys sent ME the announcement.]
ET: Ask away.
Me: I’ve gotten two emails saying earthlink will no longer be my email carrier. If I switch though, will my current Earthlink email address still be valid?
ET: It will forward to your new Embarqmail address up until October.
Me: And then?
ET: And then it is gone.
Me: I would have to come up with all new email address?
ET: You can re-use the first part, but the extension will change to @embarqmail.com.
Me: This is outrageous. I have all my business running my current email addresses. This will severly affect that.
ET: You can pay Earthlink for the use of the email address if you choose to.
Me: The whole point of me signing with Verizon was that part of the deal included an earthlink account.
Me: Now, I’m basically having that taken away for the same monthly fee.
ET: You will get Embarqmail service instead.
Me: Which will force me to change email addresses that have gone out to thousands of people and through my many promotions.
Me: [Pausing for literally a minute, contemplating giving the HAL 2000 tech a digital F-you and “You’ll hear from my lawyer...” deciding to chill for now.] Well, nothing more to say. Thanks for clarifying.
ET: You’re welcome. Thank you for choosing Embarq. If you run into any further issues, please feel free to contact us again.
Tags: Earthlink, Embarq
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